WHERE ARE YOUR PRODUCTS MADE?
HOW LONG HAVE YOU BEEN IN BUSINESS?
HOW CAN I USE A COUPON CODE?
HOW LONG DOES ORDER PROCESSING TAKE?
HOW DO I FIND MY SIZE?
WHAT SHIPPING CARRIERS DO YOU USE?
HOW LONG DOES SHIPPING TAKE ? (COVID-19 UPDATE))
Shipping time can vary based on the final destination of the delivery. Domestic orders typically take 2-3 business days unless overnight shipping is added to your order. International orders can take 3-21 business days depending on the shipping chosen by the buyer.
Due to COVID-19, processing times have been extended in order to carefully follow protective guidelines. Shipping times have also been extended by shipping carriers. For more information, please visit our Shipping + Delivery page.
DO YOU OFFER WHOLESALE PRICING?
HOW DO I TRACK MY ORDER?
MY ORDER WAS LOST OR STOLEN?
WRONG ADDRESS DURING CHECKOUT?
DO YOU OFFER SIGNATURE CONFIRMATION?
WHAT IS YOUR RETURN POLICY?
ALL SALE ITEMS ARE FINAL SALE AND CANNOT BE EXCHANGED OR RETURNED.
All orders are eligible for returns or exchanges if processed within 30 days of purchase. Due to the sensitive nature of undergarments, we are very strict with our return policy. If you fail to follow the instructions for the return, or send back a used item, and not in original conditions, you will not receive a refund.
To view the list of requirements for a full refund, please view our Returns + Exchanges page.
HOW DO I RETURN OR EXCHANGE AN ORDER?
I RECEIVED A DAMAGED ORDER?
WHAT REFUND OPTIONS DO YOU OFFER?
While completing your return through our Returns Center, you have the option to receive a refund by store credit, original form of payment, or an exchange depending on your intent.
Note: Only orders within 30 days of payment will be returnable.
WHAT PRODUCTS ARE NON-RETURNABLE?
ALL SALE ITEMS ARE FINAL SALE AND CANNOT BE EXCHANGED OR RETURNED.All butt-lifting short styles are non-returnable due to the intimate nature of the products. All non-returnable styles will not be available in our Returns Center.